FO Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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FO Agent

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

 

  • My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

MISSION : To fulfill the daily operations of the department, committing to achieving excellence in customer satisfaction. To work together with the team to meet and exceed customer service expectations.

 

FEATURES:

  • Personalize each interaction with a guest by using their name during conversations
  • Responsible for maintaining guest profiles to have an accurate source of information on each client’s needs and preferences, respecting local regulations regarding mandatory data.
  • Be aware of any VIPs arriving at or visiting different areas of the hotel. Ensure they are greeted and escorted to their destination.
  • Efficiently manage all administrative tasks at the reception desk, ensuring the accuracy of guest accounts and the correct billing/collection of guest credit cards, following local regulations regarding collection limits.
  • Handle all customer complaints in a professional, personal, and empathetic manner.
  • Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through upselling and cross-selling.https://careers.melia.com/job/Lanzarote-Front-Office-Agent-Paradisus-Salinas-Lanzarote/1286708501/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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