Guest Relations Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Executive

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

 

 

About the role:

Guest Relations Executive, Rooms Reservations 

The Guest Relations Executive, Rooms Reservations, plays a pivotal role in the hotel’s guest experience by managing all aspects of the reservations process. This role requires strong communication skills to provide detailed information about the hotel to prospective guests and guide them through the booking process. By upholding the Four Seasons service standards and personalizing interactions, the incumbent ensures that guests feel valued even before their arrival, contributing significantly to their overall satisfaction from the very first interaction.

What Will You Do:

  • You will be responsible for maintaining a seamless booking process, adhering to the hotel’s service standards to create a lasting positive impression.
  • Respond to and manage incoming reservations via phone and email, assisting guests with inquiries, tailoring responses to guests’ specific needs and preferences, and ensuring that all details are accurately captured.
  • Proactively identify and optimize booking opportunities while maintaining a high level of guest engagement through a deep knowledge of the hotel’s services and amenities.

What you bring:

  • Preferably a Diploma in Hospitality or its equivalent
  • One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
  • Pleasant disposition with strong interpersonal and communication skills
  • Passion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferences
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Knowledge of Opera System would be an added advantage
  • https://careers.fourseasons.com/us/en/job/REQ10364878/Guest-Relations-Executive-Rooms-Reservations

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reception Agent

Job for: Locals

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating […]

Indonesia

Front Desk Agent

Job for: Locals

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked […]

Indonesia

Bellman

Job for: Locals

Your team and working environment: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What […]

United Arab Emirates

Front Office Manager

Job for: Locals

ccor is a multinational hospitality company headquartered in France. It’s one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it […]

India

Guest Service Agent

Job for: Locals

Coastal luxury meets unparalleled elegance at Mantra Sirocco and Zanzibar, located along the Sunshine Coast’s peaceful Mooloolaba Esplanade. No two days are the same working across the Sirocco and Zanzibar properties, which comprise of two and three bedroom apartments and penthouses with spacious balconies and panoramic ocean views, seasonally heated pool and spa, sundeck, BBQ […]

Australia

Add Your Heading Text Here