Assistant Reservation Manager

Revenue & Inventory Management

• Support daily management of room inventory, rate loading, and availability across all distribution channels.
• Monitor pick-up, booking pace, and market demand, and provide input to optimize yield and occupancy.
• Ensure correct application of rates, packages, promotions, and restrictions in PMS, CRS, and all booking channels.
• Identify opportunities to upsell and cross-sell to increase ADR and overall revenue.

Reservations Operations

• Oversee daily reservation activities to ensure accurate, timely, and professional handling of all booking requests.
• Ensure reservation accuracy, including guest details, billing instructions, room types, and special requests.
• Monitor and manage waitlists, overbookings, and high-demand periods in coordination with Front Office and Revenue Management.
• Ensure compliance with brand standards, SOPs, and data protection requirements.

Team Leadership & Development

• Supervise and support Reservations Agents in daily operations.
• Conduct on-the-job coaching, performance feedback, and skills development.
• Ensure the team is trained in upselling, rate logic, and guest service excellence.
• Support the Reservation Manager in manpower planning, scheduling, and performance management.

Guest Experience & Service Excellence

• Handle complex or VIP reservations, group bookings, and special requests with care and professionalism.
• Resolve guest issues related to reservations promptly and effectively.
• Ensure accurate communication of guest preferences and requirements to Front Office, Butler, and other departments.

Reporting & Administration

• Prepare daily and weekly reservations reports (pickup, production, cancellations, no-shows, etc.).
• Monitor booking sources, market segmentation, and channel performance.
• Maintain accurate filing, documentation, and data integrity within all reservation systems.

Cross-Department Collaboration

• Work closely with Front Office, Revenue Management, Sales, and Marketing to support demand strategies and promotions.
• Coordinate with Group Sales on group blocks, cut-off dates, and rooming lists.
• Ensure smooth handover of all reservations to Front Office and Guest Experience teams.

• Diploma or Degree in Hospitality Management, Business, or a related field.
• Minimum 3–5 years’ experience in hotel reservations, with at least 1 year in a supervisory or senior role.
• Experience in luxury or international hotel brands is highly preferred.
• https://careers.accor.com/global/en/job/assistant-reservation-manager-in-raffles-hotel-le-royal-phnom-penh-cambodia-jid-83667