Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

ccor is a multinational hospitality company headquartered in France. It’s one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

 

Job Description

 

We are seeking a dynamic and experienced Front Office Manager to join our team in Mumbai, India. As the face of our hotel, you will lead the front office operations, ensuring exceptional guest experiences and maintaining the highest standards of service.

  • Oversee all front office operations, including reception, concierge, and guest services
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Manage and train front office staff, fostering a culture of excellence and teamwork
  • Ensure smooth check-in and check-out processes, resolving any issues promptly and efficiently
  • Collaborate with other departments to provide seamless guest experiences
  • Monitor and analyze key performance indicators, implementing improvements as needed
  • Handle guest complaints and feedback with professionalism and empathy
  • https://careers.accor.com/global/en/job/front-office-manager-in-novotel-mumbai-international-airport-mumbai-india-jid-83651

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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