Front Office Manager

Company

Marriott International is the world’s leading global hospitality company, offering the most powerful portfolio in the industry. With 9,000 properties across 139 countries and territories, our 30 brands give people more ways to connect, experience and expand their world. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Located in the heart of Auckland’s central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay.

Job Summary

Reporting to the Director of Rooms, the Front Office Manager will manage day-to-day operations of Concierge, Front Desk, and At-Your-Service (Telecommunications). Your responsibilities include, but are not limited to;

• Provide positive leadership and foster a culture of engaged Associates to ensure the success of the team
• Manage projects and ensure policies and procedures are administered fairly and adhered too
• Emphasise guest satisfaction during all departmental meetings, focusing on continuous improvement
• Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Supports developmental needs by coaching, mentoring, or training to improve the teams knowledge or skills
• Deliver departmental orientation program for Associates to receive the appropriate new hire training to successfully perform their job
• Excellent communication with the Front Office team and Associates to create awareness of business objectives

Previous experience in a similar role, or ability to demonstrate concrete exposure in handling a Front Office team within a luxury hotel, is mandatory.

Benefits

• Discretionary Bonus plan
• Dry cleaning on work clothes
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• https://careers.marriott.com/front-office-manager/job/B9CA26CC4DFFD44C8290F6A1CB148E38