Rooms Division Manager

“Hospitality is a work of Heart” at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and valued — giving them the best experience possible.

ALL about us:

Overlooking the picturesque waters of Mandjar Bay with panoramic views and close to beaches, lakes and inlets, The Sebel Mandurah is a tranquil waterfront oasis located less than an hour south of Perth.

As our Rooms Division Manager, you will be leading our experienced Front Office and Housekeeping teams. Reporting directly to the General Manager, you will:

• Lead by example and empower the teams to focus on a positive guest experience at all times.
• Manage and activate the loyalty experience for our valued members.  Drive loyalty engagement and enrolments.
• Facilitate the team’s performance to ensure the highest levels of productivity.
• Be responsible for handling guest feedback in an efficient and proactive manner, implementing changes as required.
• Manage, multitask and lead our small team from the front with operational shifts required.
• Analyse and report departmental costs, ensuring performance against budget.
• Collaborate with other department heads to meet shared goals and responsibilities.
• Assist in developing and maintaining procedures; and drive service initiatives.
• Ensure the team’s success; overseeing training and development.
• First Aid and Approved Manager qualified, or willing to get if you are successful.

• Prior Front Office leadership experience.
• Prior Housekeeping leadership preferred but not essential.
• A positive, solutions-based focus with strategic thinking and ability to forward plan successfully.
• The ability to work flexible including evenings, weekends and overnight; when required.
• Experience in coaching and developing a team with a passion for performance.
• Excellent time management skills
• A desire to grow your skills and progress your managerial experience
• Previous experience with a hotel management system – Opera Cloud is a bonus!

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5,500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

https://careers.accor.com/global/en/job/rooms-division-manager-in-the-sebel-mandurah-mandurah-australia-jid-84620