IT Director

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

• Maintain harmonious and professional relationship with all departments
• Must have strong interpersonal skills and be able to relate to all levels of management
• Must be able to assist hotel guests with technical requirements and issues
• Actively participate in quarterly Regional Systems meetings and shared ideas and best practices
• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
• Ensure critical systems, specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
• Establish and maintain user procedures and hardware familiarization for all systems
• Establish and maintain system security procedures consistent with control requirements and corporate policy
• Maintain accurate records of system files; software and hardware issues and service requirements
• Maintain effective support for end user support process, other systems, including back office, Sales & Marketing and People & Culture applications or any other property application
• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirablehttps://careers.accor.com/global/en/job/it-director-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-85187