Reservations Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the Role

The Reservations Manager plays a critical leadership role in establishing the Reservations Department for Mandarin Oriental Makati. This position ensures that all reservations processes—guest inquiries, bookings, systems setup, inventory management, and communication—are executed with accuracy, sophistication, and the legendary service synonymous with Mandarin Oriental.

Reporting directly to the Director of Revenue, the Reservations Manager contributes to the hotel’s commercial performance, operational readiness, and guest satisfaction throughout the pre‑opening phase and beyond. This leader embodies precision, warmth, and a commitment to excellence in every guest interaction.

Your Responsibilities

Pre‑Opening Responsibilities

• Support the Director of Revenue in building the Reservations Department, including system configuration, UAT testing, SOP development, and colleague onboarding.
• Oversee implementation and auditing of reservations platforms (PMS, CRS, channel management systems, and distribution partners).
• Create reservations service standards, call quality guidelines, and communication templates aligned with Mandarin Oriental’s brand values.
• Develop a thorough understanding of the hotel’s room categories, inventory structure, pricing strategy, and forecasting approach.

Reservations Operations & Guest Experience

https://careers.mandarinoriental.com/jobs/reservations-manager-manilla-metro-manila-philippines