A Housekeeping & Public Areas Manager is responsible for overseeing all housekeeping, laundry and public areas operations to deliver an excellent Guest and Member experience, while evaluating guest satisfaction and setting department targets and objectives.
As a Housekeeping & Public Areas Manager, you are responsible for overseeing all housekeeping, laundry and public areas operations to deliver an excellent Guest and Member experience. The role also requires evaluating guest satisfaction and setting department targets and objectives.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Oversee housekeeping operations across guest rooms, back-of-house and public areas.
Oversee Laundry operations.
Ensure cleanliness, maintenance standards and presentation of all public areas, including lobbies, corridors, meeting areas and guest facilities.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
Set departmental targets and objectives, work schedules, budgets, policies and procedures.
Inspect regularly rooms, public areas, fixtures, fittings and equipment to ensure compliance with standards and take corrective action as necessary.
Monitor the appearance, service standards and performance of the Housekeeping, Public Areas and Laundry teams, with emphasis on training and teamwork.
Ensure team members have up-to-date knowledge of room categories, public spaces standards and guest amenities.
Maintain effective communication and working relationships across all hotel departments and with suppliers.
https://jobs.hilton.com/apac/en/job/HOT0CC35/Housekeeping-and-Public-Area-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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