Reservations Agent

Join our Wellington Reservations Hub! Working on requests for Novotel, Ibis and Movenpick hotels, this is a fast paced environment where service and care matters.

We are seeking a new Reservations Agent to join our wonderful and dynamic team. This is a Maternity Leave Cover position for 10 months. 

At Accor, your personality is celebrated, and your growth has no limits. Every action you take (big or small) makes a meaningful impact on your colleagues, our guests, and our commitment to responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

The position is responsible for accepting, inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined time lines.

Key Responsibilities

• Working within the team to ensure that the available rooms are sold for the desired rate, therefore gaining maximum revenue
• Maintain accuracy during the call & while inputting details on the call
• Working to a systematic timeline & gaining the maximum revenue from the available rooms
• Meeting the set targets for each month/year/period.
• Accuracy of information
• Handling a fast phase environment whilst also managing guest expectations and emotions
• Handling call volume and maintaining phone etiquette
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Action requirements as needed & confirm accordingly with the guest / booker
• Adhere to set rates
• Become & maintain fluency with the Accor Loyalty Programme
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area

• Experience in a similar reservations environment, alternatively, customer service experience required
• Tenure (past or present) within in a Hotel environment is preferred
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA PMS
• Fluent orally & verbally in English, with other languages well regarded
• Experience delivering excellent customer servicehttps://careers.accor.com/global/en/job/reservations-agent-in-ibis-wellington-wellington-new-zealand-jid-85049