Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

 

 

About the role

The Guest Experience Agent plays a vital role in ensuring every guest enjoys a personalized and memorable stay at our hotel. By anticipating guest needs, resolving inquiries, and collaborating with all hotel departments, this position enhances the overall guest experience and contributes to the hotel’s reputation for exceptional service and hospitality.

What you will do

  • Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.

  • Create personalized experiences for guests by understanding their preferences and needs.

  • Assist with reservations, special requests, and event planning to ensure memorable stays.

  • Respond to guest inquiries and feedback, resolving issues promptly and effectively.

  • Collaborate with various departments to deliver exceptional service and create unforgettable experiences.

What you bring

  • Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.

  • Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.

  • Problem-Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.

  • Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.

  • Organizational Skills: Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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