As a Spa & Recreation Hostess, you will be the first point of contact for guests and members, creating a welcoming and serene atmosphere while ensuring smooth daily operations of the spa and gym reception. You will play a key role in enhancing guest satisfaction, promoting premium services and products, and maintaining the highest standards of hospitality.
Specifically, you will be responsible for:
Delivering a warm, professional, and personalized welcome to all guests and members
Managing bookings, appointments, memberships, payments, and consultation records with accuracy and discretion
Providing detailed information about spa treatments, wellness programs, fitness facilities, and luxury products
Handling guest feedback with empathy and professionalism, escalating compliments or concerns to ensure continuous service excellence
Promoting and up-selling spa treatments, wellness packages, memberships, and retail products in line with current promotions and incentives
Ensuring cash handling and transaction procedures are followed in line with company standards
Coordinating effectively with therapists, trainers, management, and other departments to deliver seamless guest experiences
Maintaining a calm, elegant, and organized reception area at all times
Reporting accidents, maintenance issues, or guest incidents promptly and accurately
Ensuring full compliance with health, safety, and hygiene regulations
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to […]
Job Description A Hotel Spa Receptionist acts as the first point of contact, creating a welcoming atmosphere, managing bookings, and processing payments for spa services. They coordinate with therapists, promote retail products, handle guest inquiries, and maintain a clean, organized, and tranquil, professional environment. Qualifications BSc or equivalent in Humanities or Social Sciences. […]
