Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.00 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.73.
Job Duties Include:
- Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
- Share the history and culture of Canadian Rockies enthusiastically
- Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
- Selling, booking and updating guided experiences
- Be responsible for a positive, safe and memorable experience for each and every guest
- Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
- Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Qualifications
Your Skills & Qualifications:
- 16 hour Standard First Aid & CPR C level or greater is mandatory
- Apprentice Interpretive Guide Certification from IGA or equivalent
- Four Season Group Management Certification from IGA required
- Class 4 Drivers License and clean driving history
- Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
- Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
- Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
- Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
- Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
- Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- https://careers.accor.com/global/en/job/adventure-and-experiences-guide-in-fairmont-banff-springs-banff-canada-jid-86282
