Fairmont Gold Supervisor

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

What’s in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary uniform laundering
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement for TransLink monthly passes or YVR Employee Parking pass
• Full wage of $31.80/hour following the successful completion of probationary period

Fairmont Gold Supervisor
Polished and engaging. As a Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of our guests from the moment they arrive at Fairmont Vancouver Airport, through to their departure, by ensuring they have a memorable and special experience with us.

What you will be doing:

• Consistently offer friendly, professional and proactive guest service
• Lead and supervise the Fairmont Gold floor to ensure standards are adhered to
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Setup and oversee Food & Beverage offerings in Fairmont Gold Lounge, anticipate and communicate replenishment needs promptly
• Excellent knowledge of Food & Beverage offerings and cater to guests’ preferences and special dietary requests
• Monitor Fairmont Gold Lounge for appropriate ambience, service, safety and wellbeing of guests
• Maintain cleanliness and presentable condition of serving tools, tables and both front & back of house areas
• Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
• Provide exceptional Concierge information about local and area attractions
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Ensure the highest possible revenues and rate integrity for Fairmont Gold rooms, working with the Front Office team on daily upsell programs
• https://careers.accor.com/global/en/job/fairmont-gold-supervisor-in-fairmont-vancouver-airport-richmond-canada-jid-86264