Spa Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel’s room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role:

The Spa Concierge is responsible for providing exceptional customer service to guests, facilitating a seamless and enjoyable spa experience. This role includes managing appointments, offering personalized recommendations, and ensuring the spa environment is welcoming and relaxing.

What you will do:

• Welcome guests to the spa with a warm and inviting demeanor. Manage the check-in process efficiently and provide an overview of spa services and amenities.
• Schedule and confirm appointments for treatments and services, ensuring the spa calendar is organized. Handle any changes or cancellations with professionalism and courtesy.
• Promote and sell spa products and memberships. Maintain knowledge of product lines.
• Provide personalized recommendations based on guests’ preferences and needs.
• Ensure that guests have a comfortable and enjoyable experience by addressing their needs promptly.
• Ensure that the spa area is clean, organized, and well-stocked with supplies.
• Work closely with therapists and other spa personnel to ensure smooth service delivery.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

What you bring:

• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• Previous experience in a spa or hospitality environment is preferred
• Strong communication and interpersonal skills
• Customer service-oriented with a friendly demeanor

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwidehttps://careers.fourseasons.com/us/en/job/REQ10372878/Spa-Concierge