Adventure & Experiences Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

The Adventure & Experiences Manager is responsible for the daily operational execution of all Adventure & Experiences programming at Fairmont Banff Springs. This role ensures exceptional on-the-ground delivery of youth, family, adult, and guiding programs, while maintaining safety, service standards, staffing readiness, and operational excellence.

Reporting to the Director, Adventure & Experiences (Operations & Guest Experience Delivery), this position acts as the primary execution leader for day-to-day programming and Adventure Centre operations, ensuring approved experiences are delivered flawlessly and consistently.

Job Duties Include:

• Oversee and execute daily youth, family, adult, seasonal, and onsite resort programming and UrVenue
• Responsible for planning, organizing, directing and implementing all guided/group experiences, including transportation logistics, safety oversight, and acting as liaison for luxury group and private experiences
• Manage the Adventure Centre reservation and booking system, ensuring all activities, inventory, and experiences are correctly loaded, maintained, and accurately communicated across departments
• Ensure service standards and operating procedures established by the Director are consistently delivered
• Create and manage daily and weekly staff schedules; oversee payroll accuracy and labour deployment
• Provide coaching, training reinforcement, and performance feedback to team members
• Act as primary on-the-ground leader for Adventure Centre operations including reservations, equipment rentals, and tour departures
• Ensure safety compliance, incident reporting, and adherence to health & safety standardshttps://careers.accor.com/global/en/job/adventure-and-experiences-manager-in-fairmont-banff-springs-banff-canada-jid-86644