Bell Captain (

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than overseeing luggage services — it’s about leading the first and last impression of the guest journey. As Bell Captain, you are a visible, hands-on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confident presence and a passion for service excellence, you guide your team to deliver seamless arrivals, thoughtful departures, and elevated moments throughout each guest’s stay.

Start Date: May 2026
Contract Type: Permanent
Pay Rate: $24 per hour

Key Responsibilities 

Guest Connection 

• Act as a welcoming, professional presence in the lobby and front drive, ensuring guests feel supported from arrival through departure.
• Personally assist guests with luggage, transportation, and inquiries, stepping in during peak periods or complex situations.
• Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
• Anticipate guest needs and resolve concerns with care, efficiency, and discretion.

Operational Excellence 

• Oversee the safe, efficient handling, storage, and delivery of guest luggage at all stages of the guest journey.
• Coordinate transportation services including shuttles, taxis, and private vehicles.
• Maintain accurate logs for luggage storage, guest requests, and team activity.
• Ensure Guest Services equipment are maintained, organized, and service-ready.
• Support lobby flow, driveway operations, and arrival logistics to ensure smooth, polished guest movement.
• Adhere to all Rimrock safety, security, and service protocols with consistency and precision.

Team & Culture 

• Lead, coach, and support the Guest Services team, setting clear expectations aligned with Rimrock and Emblems standards.
• Conduct daily team briefings to align on VIP arrivals, group movements, and service priorities.
• Foster a positive, collaborative team culture rooted in professionalism, accountability, and care.
• Work closely with Front Office, Expeditions, Housekeeping, and Night Audit to deliver seamless guest journeys.
• Lead from the floor, stepping in to support the team during high-volume or high-impact moments.

What You Bring 

• Previous experience in Guest Services, ideally within a luxury or upscale hospitality environment. https://careers.accor.com/global/en/job/bell-captain-spring-summer-start-2026-in-the-rimrock-resort-hotel-banff-banff-canada-jid-86819