Residential Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean’s culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role: 

The Residential Assistant provides a very personal, detailed, seamless service to guests. The attention to detail that is required from RA’s, and their ability to anticipate guest’s needs means that they are the consummate hotel professional with impeccable standards. Must be able to respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

We are looking for individuals who have a passion for delivering the best-in-class service and can inspire the same results in their team. Must be able to take direction and follow through on assignments.

What you will do:

• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Demonstrate, “we were expecting you” with thorough inspection of residence prior to arrival, all special requests fulfilled and confirmed and amenities in place.
• Anticipate and resolve any transportation concerns regarding air travel delays, ferry delays, etc.
• Have knowledge of resources available to fulfill unique and special requests for business needs. Be able to provide business services such as computer trouble shooting, professional printing services, technology equipment, etc.
• Have knowledge of resources available for tours and unique local experiences.
• Review guest portfolio thoroughly for ways to customize experience and recognize special events.

What you bring:

• One to two years’ previous experience in Guest Services roles; previous employment experience within a luxury Hotels is considered an asset
• Strong communication skills

https://careers.fourseasons.com/us/en/job/REQ10373058/Residential-Assistant