Spa Experience Coordinator

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $31.60 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Identify, empathize and appease guest concerns
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through individual and team goals.
• Operate point of sale system, ensuring accurate guest folios
• Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Other duties assigned

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Minimum of 2 years’ experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales an asset
• https://careers.accor.com/global/en/job/spa-experience-coordinator-full-time-in-fairmont-pacific-rim-vancouver-canada-jid-86980