Housekeeping Supervisor

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role
Under the supervision of the Director of Housekeeping, Assistant Housekeeper, and Assistant Director of Housekeeping, the Floor Supervisor is responsible for ensuring that all guest rooms meet the highest standards as set by Four Seasons Hotels. The Floor Supervisor also manages the Room Attendants on the floor and conducts inspections on a daily basis.
在客房部总监，副总监，副经理的指导下对楼层及其客房服务员进行管理，使客房的卫生和质量要求达到四季标准。
What you will do

• Conducts self in a professional manner at all times.  Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
• 保持专业的工作方式，遵守既定的行为标准和内部规则，消防规定和部门政策程序。
• Supervise all housekeeping operations and ensure adherence to policies and procedures, i.e. special projects, general cleaning.
• 督促所有的客房工作，并确保一切遵守政策和程序，尤其是特殊项目和计划卫生。
• Guide and train Room Attendants under the direction of the Director of Housekeeping and Assistant Housekeepers.
• 协助客房总监和副经理指导和培训员工。

What you bring

• At least 1 years experience in the same position.
• 具有同岗位经验不少于1年。
• Basic communication skills in English and Chinese.
• 具备基本的中英文沟通能力。
• Enthusiastic and kind.
• 热情洋溢和为人和善。

What we offer: https://careers.fourseasons.com/us/en/job/REQ10344565/Housekeeping-Supervisor