IT Manager

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London

OVERVIEW OF ROLE

The IT Manager is responsible for overseeing the planning, implementation, maintenance and security of the hotel’s technology infrastructure.

This role ensures that all IT systems support operational excellence and enhance the guest journey. From front-of-house platforms to back-of-house systems, the role safeguards system reliability, data integrity and cybersecurity while enabling teams to operate efficiently and confidently.

The position works closely with property leadership and regional technology teams to ensure alignment with corporate standards and business objectives.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the IT Manager are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Oversee the daily operations of the hotel’s IT infrastructure, including network systems, servers, hardware and software platforms.
• Ensure reliable performance of property management systems, point-of-sale systems, telephony, Wi-Fi and other operational technologies.
• Monitor system performance, conduct preventive maintenance and implement upgrades as required.
• Provide technical support to all departments, resolving user issues efficiently to minimise operational disruption.
• Maintain system security protocols, user access controls and data backup procedures.
• Ensure compliance with corporate IT standards and certification requirements.
• Support the execution of system implementations, upgrades and technology refresh projects.
• Work closely with department heads to understand operational needs and recommend technology enhancements.
• https://jobs.hilton.com/apac/en/job/HOT0CDJN/IT-Manager-NoMad-Singapore