JOB SUMMARY
Responsible for all credit-related activities within the hotel, including oversight of Accounts Receivable, credit evaluation, collections, compliance with internal controls, and ensuring adherence to company-wide control procedures as outlined in the Risk Assessment Audit areas. Ensures aging, credit approvals, refunds, deposits, and system access are managed in compliance with policy.
JOB DUTIES AND RESPONSIBILITIES
- Oversee Accounts Receivable staff and ensure compliance with all control procedures.
- Review AR Aging weekly and ensure overdue accounts are followed up with documented actions.
- Ensure monthly AR Aging detailed reviews are completed by DOF as required.
- Ensure all credit applications follow LSOP, including reference checks and proper approvals.
- Review group accounts daily and ensure routing accuracy and PM clearing within required timelines.
- Manage advance deposits, ensuring timely posting, review of unapplied deposits, and compliance with SOP guidance.
- Ensure segregation of duties in payment posting, receipt, and deposit preparation.
- Ensure proper management of payment platforms and that only authorized personnel have access.
- Ensure refund processes follow required verification procedures, including matching to original payment sources.
- Ensure password protection and security of credit card terminals and proper inventory control.
- Ensure user access rights in systems align with job responsibilities and maintain least‑privilege access.
- Ensure confidential data (PII and PCI) is stored, handled, and disposed of securely per global policy.
- Chair monthly Credit Meetings and provide actionable insights based on control reviews.
- Train and develop A/R, Front Office, Sales, and Catering staff on credit and control procedures.
- Maintains good inter-departmental relations and good communication skills.
- Cashiering Handling:https://careers.marriott.com/credit-manager/job/683FEE3F1C1F1D0A6566C3FC13A2D577
