Night Audit

Join the team at the centrally located Hilton Salt Lake City Center as a Full-Time Guest Service Agent / Night Auditor and help create exceptional experiences for our guests in the heart of downtown Salt Lake City. This role is perfect for someone who enjoys both guest interaction and behind-the-scenes operations that keep the hotel running smoothly overnight.

What will I be doing?

As a Guest Services Agent/Night Audit, you would be responsible for greeting and registering guests and checking guests out of the hotel, as well as overseeing the auditing, posting and balancing of daily financial transactions in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.  Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• https://jobs.hilton.com/apac/en/job/HOT0CDQG/Guest-Service-Agent-Night-Audit-Hilton-Salt-Lake-City-Center