Assistant Front Office Manager

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes
 

• Utilize strong interpersonal and communication skills to lead, influence, and motivate team members with integrity and transparency
• Foster an inclusive, collaborative environment built on mutual trust, respect, and cooperation among all team members
• Serve as a role model, demonstrating professional behaviors and a customer-focused mindset
• Supervise, manage, and support employees through coaching, mentoring, and constructive feedback
• Establish clear performance expectations aligned with job descriptions and monitor progress consistently
• Recognize and celebrate team member contributions and successes publicly and privately
• Conduct regular department meetings to communicate goals, expectations, and operational updates

**Managing Front Office Operations and Goals**

• Oversee all front office functions, including guest check-in/check-out procedures, reservations, and guest services
• Achieve and exceed departmental performance goals, budget targets, and guest satisfaction metrics
• Develop and implement specific action plans to prioritize work and accomplish operational objectives
• Maintain focus on critical operational components that drive guest satisfaction and financial results
• Review staffing levels regularly to ensure adequate coverage while meeting operational and financial objectives
• Analyze front office operations and their impact on overall property performance and revenue goals
• Ensure quality standards and guest service expectations are consistently met on a daily basis

**Ensuring Exceptional Customer Service**

• Provide services that exceed guest expectations, fostering satisfaction and loyalty
• Display leadership in guest hospitality and exemplify excellent customer service in all interactions
• Respond promptly and professionally to guest concerns, complaints, and special requests
• Create a positive, welcoming atmosphere conducive to an outstanding guest experience
• Observe employee service behaviors and provide constructive feedback to improve service delivery
• Communicate guest needs and feedback to relevant departments to enhance overall property operations

**Managing Policies, Procedures, and Compliance**https://careers.accor.com/global/en/job/assistant-front-office-manager-in-novotel-marsa-alam-beach-resort-el-qusseir-egypt-jid-88115