Guest Relations Executive

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Guest relations is the main link between all departments from a guest perspective. Welcoming the guests and ensuring their stay is of the highest luxury level, anticipating guests needs and offering a cousu main service.

Responsibilities

• Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests.
• Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary.
• Prepare suite, limo arrivals and express check in regular guests.
• Support and assist the Front Office team whenever necessary, especially during busy periods.
• Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals.
• Communicate any special requests to the relevant departments in a timely manner.
• Performs related duties and special projects as assigned.
• Liaise with all departments to ensure all guests requests are taken care off.
• Follow Sofitel standards and ensures vision is maintained at all times.
• Co-operate, co-ordinate and communicate with other hotel departments as required.
• Be aware of activities taking place in the hotel and be familiar with daily functions and guest arrivals.
• Meet and greet guests in the lobby and escort as many guests as possible to their room.
• Assists all front office departments as necessary, especially in busy times.

Administration

• Google guests and send VIP pictures to all departments.https://careers.accor.com/global/en/job/guest-relations-executive-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-81813