Assistant Director of Rooms

About the location:

Eurpean elegance with uniquely Argentine twist. Set in the exclusive Recoleta neighbourhood, Four Seasons is a combination of an early-20th-century mansion and a contemporary high-rise, offering the best of modern comfort with European-style glamour. Meet up with colleagues and friends over cocktails at Pony Line and dry-aged steaks at Elena, or enjoy a local tradition – Sunday barbecue – in our secret garden.

About the role

Reporting to the General Manager, this role is responsible for all operational, financial, and people-related matters within Front Office, Concierge, Guest Services, Spa, and Housekeeping.
The position balances the critical need for strategic, high-level leadership with the day-to-day management of the operation by developing and engaging the team, monitoring standards, solving problems, and delivering results across people, product, and profit.
To thrive in this role, the ideal candidate will possess exceptional attention to detail, a strong understanding of luxury service standards, the ability to multitask effectively, and a results-driven mindset, while fostering a constructive, collaborative, and high-performance team culture.

What you will do

• Define and execute the strategic and operational direction of the department in collaboration with the Executive Leadership Team, ensuring consistent, efficient operations aligned with hotel objectives.
• Supervise and support the Rooms Division Department Heads, ensuring effective communication, adherence to service standards, and excellent response to guest and employee needs.
• Maintain strong visibility across the operation through daily inspections to ensure quality, cleanliness, and compliance with standards.
• Lead, coach, and develop the team through continuous feedback.
• Oversee effective recruitment, onboarding, training, development, and performance evaluation to foster a culture of excellence.
• Drive operational performance through clear metrics, data analysis, and continuous process improvement.
• Build and maintain strong guest relationships, engaging with frequent guests, VIPs, long-stay clients, and new guests while being visible during key operational moments.
• Handle and resolve guest complaints effectively, empowering the team to deliver quick and appropriate service recovery.
• Optimize labor and operating costs through effective scheduling, budgeting, purchasing, and inventory control.
• Ensure financial targets are met, contributing to the annual budget and monthly P&L review processes.
• Respond swiftly and effectively to emergencies or safety incidents, ensuring guest and employee well-being.
• Collaborate closely with the Director of Engineering to ensure proper maintenance of facilities, public areas, and guest rooms.
• Manage contracts and oversee external vendors and contractors to ensure compliance with hotel standards and service expectations.https://careers.fourseasons.com/us/en/job/REQ10374457/Assistant-Director-of-Rooms