Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next Part-Time Front Office All Rounder to join our hardworking and dedicated crew.
This role is responsible for contributing to deliver expectational guest service and creating a welcoming first impression for all guests at ibis Styles Brisbane. As the first point of contact for the hotel, this role plays a key part in ensuring a smooth and enjoyable guest experience from arrival through to departure.
Key responsibilities include managing guest check-ins and outs, handling reservations and guest enquiries, processing payments, and providing accurate information about hotel services and local attractions. The role also involves responding to guest requests promptly, resolving issues in a professional manner, and maintaining clear communication with other hotel departments to ensure seamless operations.
Front Office all-rounders are expected to uphold Accor’s Heartist service culture, demonstrating professionalism, attention to detail, and a commitment to delivering outstanding hospitality at all times.
– Previous experience in a customer service or hospitality role, preferably with a front office environment
– Strong communication and interpersonal skills with the ability to engage professionally with guests and colleagues
– Strong organisational and time management skills with the ability to manage multiple tasks in a fast-paced environment.
– Strong attention to detail and accuracy when handling reservations, guest information and payments
– Ability to remain calm, professional and solution focused when handling guest enquiries or conversation
– Basic computer literacy and experience using hotel Property Management Systems is highly regartded. ,
– Flexibility to work across a 7-day rotating roster is non-negotiable, with reception shifts required from either 7am-3pm or 3pm-11pm.
Full Australian Working Rights are ESSENTIAL – Please note this role is not available for sponsorship
Employee Benefits
Become part of our Stylish team here at ibis Styles and you’ll look forward to the following benefits:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country. “Conrad is […]
Job Description As a Front Office Team Leader, you’re more than just the first impression—you’re the heartbeat of the guest experience. Reliable, approachable, and always switched on, you lead from the front and bring out the best in your team. From a smooth check-in to a warm farewell, you make every moment count. With […]
Descrição da vaga Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações. Realizar o check-in E check-out. Alimentar o sistema com as informações de reserva do cliente. Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos. Realizar atendimento telefônico, seguindo os padrões da rede e da unidade. Manter o arquivo da área devidamente organizado. […]
Job Description As our next Multiskilled Night Team Member, you… Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Contract – Full Time, Permanent , 39 hours / Week. […]
Job Description Strategically lead the Rooms Division operation, ensuring flawless, efficient service aligned with the luxury standards of the SLS brand. This role is responsible for overseeing all aspects of the guest experience—from arrival to departure—while effectively coordinating the departmental teams and collaborating with key hotel areas to ensure a seamless operation. Key […]
