·Meeting and greeting guests a the Hotel
· Provide quality service to guests by responding to their requests promptly,
efficiently and courteously during check-in, check-out and throughout their
stay.
· Maintain control of guest and hotel accounts ensuring that all charges are
accurate and posted on a timely basis.
· Maintain strict security procedures with credit and cash transactions,
accounting procedures, issue of room keys and guest confidentiality.
· Ensure accuracy of reservations in respect of depositing information,
billing/credit details, VIP/Guest special requests, room rates and guest
information..
· Ensure procedures are followed in regards to guest transportation,
luggage collection and storage, and guest confidentiality.
· Have excellent product knowledge. Use every opportunity to promote
Hotel facilities and maximize sales.
· Booking activities and balancing activities
· Security walks where required
· Assisting with luggage and other guest requests
· Cleaning of lobby and general Front Office / guest areas
· Assisting with directions, internet, hotel facilities and general information
that guests require
Provide efficient, friendly and professional service to all guests.
· Lead by example when attending to guest requests. Show efficiency in
constantly striving to provide Total Customer Satisfaction.
· Take initiative to ensure that interactions with our customers (internal or
external) are positive and productive, call the Manager on Duty if difficulties
arise.
· Work together with trust so that colleagues and management meet the
goals of the department/Hotel.https://careers.accor.com/global/en/job/guest-service-agent-in-mercure-queenstown-resort-queenstown-new-zealand-jid-88309
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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