Front Office Manager

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The Villa Marquis, Member of Melia Collection,  a 5-star boutique hotel , fully renovated and located in the heart of the Golden Triangle, near the department stores and the Eiffel Tower, is looking for its future talent as a Front Office Manager  (M/F) to complete the Reception team.

If you are looking for a new adventure in a unique boutique hotel with a dynamic team, then don’t hesitate and join us!

What am I going to have to do?

As Head Receptionist, you are responsible for the quality of reception, customer satisfaction and the smooth running of the reception service. 

• Oversee all reception operations and ensure the quality of the welcome and customer service according to the hotel and group standards.
• Ensure the organization and smooth operation of the reception department (receptionists, reservations, night audit).
• Manage, motivate, and support the reception team in their professional development (recruitment, onboarding, training, performance monitoring).
• Develop and monitor staff schedules based on hotel activity.
• Ensure compliance with internal and administrative procedures and the group’s quality standards
. • Optimize the hotel’s commercial performance by contributing to occupancy rates, average daily rate, and RevPAR (upselling, availability and rate management).
• Oversee reservation management and room availability across various systems
. • Manage complex situations and customer complaints to guarantee an optimal customer experience.
• Monitor invoicing, payments, cash handling, and accounts receivable.
• Track reception activity indicators (statistics, no-shows, etc.). (Late cancellations, groups)
• Organize and coordinate VIP arrivals in collaboration with the various hotel departments
• Ensure smooth communication between reception, other departments, and management
• Lead reception department meetings and participate in management meetings
• Monitor quality results (customer surveys, internal audits, mystery shoppers) and implement improvement plans
• Participate in the department’s budget monitoring and the optimization of the hotel’s financial results
• Ensure proper equipment management and participate in reception department inventories

What are we looking for?

• You have at least 2 years of successful experience in a similar role in a high-end establishment.
• You have fluent French and English; proficiency in Spanish is an asset.
• You have excellent interpersonal skills. 
• You are meticulous, organized, and passionate about your profession.

What will my benefits be?

• Permanent contract
• Weekly working hours: 39 hours
• 2 consecutive days off per week
• Food allowance
• 1 RTT/month
• After one year of service: guaranteed public holidays (either taken as days off or as time off in lieu)
• Annual bonus equal to 8% of gross annual salary
• Mutual insurance and supplementary benefits
• 60% reimbursement of transport pass
• Preferential rates in Melia group establishments
• Professional mobility and opportunities for internal advancement
• eMelia E-learning platform

Because belonging to the extended Meliá family means being a VIP

You can take advantage of  My MeliáRewards , our exclusive loyalty program giving you access to attractive preferential rates, as well as our  My MeliáBenefits program , offering exclusive discounts on a wide variety of products and services, benefits for enjoying healthy and sporting activities, and charitable initiatives. Be proud to belong to Meliá as much as we will be proud of you.

https://careers.melia.com/job/Paris-Front-Office-Manager-Villa-Marquis%2C-member-of-Melia-Collection-%28France%29/1371558933/