Director of Rooms

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Rooms

About the Role

The Director of Rooms oversees the strategic and operational performance of the Front Office, Housekeeping, Reservations, Security, and Leisure departments. In this role, you will ensure seamless coordination across all guest touchpoints—from the moment they arrive to the moment they depart.

You will be expected to lead with clarity, professionalism, and passion; enhance operational systems; and drive both service excellence and profitability. This role is ideal for a highly engaging leader who thrives in fast-paced environments and has proven experience in premium hotels or resorts.

 

Your day to day

The Director of Rooms oversees the strategic and operational performance of the Front Office, Housekeeping, Reservations, Security, and Leisure departments. In this role, you will ensure seamless coordination across all guest touchpoints—from the moment they arrive to the moment they depart.

You will be expected to lead with clarity, professionalism, and passion; enhance operational systems; and drive both service excellence and profitability. This role is ideal for a highly engaging leader who thrives in fast-paced environments and has proven experience in premium hotels or resorts.

 Key Responsibilities

Operational Leadership & Excellence

  • Manage the daily operations of Front Office, Housekeeping, Reservations, Security & Leisure, ensuring they operate at the highest level of efficiency and service.
  • Guarantee consistent compliance with IHG & Crowne Plaza brand standards, service procedures, and safety protocols.
  • Ensure a flawless guest journey marked by personalised service, efficiency, and memorable interactions.

People Leadership & Culture Development

  • Lead, coach, and mentor department heads to build a high-performance, service-driven culture.
  • Champion colleague engagement, ensuring teams are supported, motivated, and developed.
  • Conduct succession planning, skills development, and performance management for all Rooms Division leaders.

Financial Management & Productivity

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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