Reservation Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservation Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees – people who share a single focus and encourage to offer phenomenal service.

 

 

About the role

Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.

What you will do

  • Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
  • Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
  • Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
  • Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
  • Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
  • Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
  • Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
  • Resolve guest concerns and billing disputes with professionalism and discretion.
  • Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
  • Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.

What you bringhttps://careers.fourseasons.com/us/en/job/REQ10374784/Reservation-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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