Director of Spa

As a Director of Spa, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Director of Spa will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and their overall experience
• Managing spa team members to ensure high motivation, provision of high quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health and safety are complied with and club rules are observed by members, clients and guests

What are we looking for?.

• Previous Spa experience in hotel or leisure industry, preferably in a similar senior role.
• https://jobs.hilton.com/apac/en/job/HOT0CEQX/Director-of-Spa-Waldorf-Astoria-Cairo-Heliopolis