Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to
https://careers.marriott.com/guest-relation/job/DD0E8BCC11D796DB151B17109643B04C
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Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. Operational Management Ensure […]
Job Description Welcome and assist guests, ensuring a professional and personalized service experience. Provide information about hotel facilities, services, and local attractions. Arrange transportation, airport transfers, tours, and other guest activities. Assist with restaurant reservations, entertainment bookings, and event arrangements. Coordinate guest requests such as luggage assistance, room amenities, and special arrangements. Manage guest messages, […]
To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest […]
As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday. Your growth is […]
Descripción del empleo Recibir y atender a los clientes según el estilo de la marca. Proporcionar información según las necesidades del cliente y las prácticas esenciales en la zona. PRINCIPALES ATRIBUICIONES Y RESPONSABILIDADES • Realizar las reservas solicitadas, comprobando la disponibilidad en el sistema. Informar al cliente de todos los detalles, como: tarifa diaria, tipo […]
