This position is responsible for the supervision of the daily Front Office operations across the Guest Service Agent, Telephone Operator teams, and Bellman. The Supervisor is the shift leader, ensuring that all check-in, check-out, communication, and guest service procedures are executed efficiently, professionally, and in line with brand standards. A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency, honor guest requests, and support the resort’s revenue strategy. The Supervisor also plays a critical role in coaching staff, managing complex guest issues, and maintaining accurate financial controls.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
As a Guest Services Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office/Guest Services operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise […]
Qualificações Pacote Office, Ingles intermediário Desejável curso na área de hotelaria Informações adicionais Nosso compromisso com a Diversidade & Inclusão: Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliaçpão de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego […]
Ao ingressar na Accor, cada capítulo de sua história é sua para escrever e juntos podemos imaginar a hospitalidade de amanhã. Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS Descrição da vaga Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, […]
Answering multi-line phone system and provide guests information on resort and activities Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques Recommend property dining outlets and assist guests with information and special requests Book restaurant reservation requests Facilitate taking guest room […]
Description du poste Vos principales missions consisteront à : Être garant de l’accueil et du suivi du relationnel client dans le respect des standards de qualité de l’établissement. Assurer une prise en charge optimale et complète de la clientèle de l’hôtel, et de l’extérieur. Gérer l’insatisfaction client en désamorçant les situations conflictuelles et en trouvant […]
