Réceptionniste

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Réceptionniste

Description du poste

 

Vos principales missions consisteront à :

  • Être garant de l’accueil et du suivi du relationnel client dans le respect des standards de qualité de l’établissement.
  • Assurer une prise en charge optimale et complète de la clientèle de l’hôtel, et de l’extérieur.
  • Gérer l’insatisfaction client en désamorçant les situations conflictuelles et en trouvant des solutions concrètes et recevables par le client.
  • Appliquer les standards d’accueil dans les moindres détails client
  • Assurer l’accueil (physique et téléphonique) des clients et gérer la correspondance (mails) notamment pour les confirmations de réservation.
  • Assurer la promotion, le conseil et la vente des prestations et des différents produits pour développer le chiffre d’affaires de l’Hôtel.
  • Travailler en collaboration avec les autres services de l’hôtel (étages, pdj etc..)
  • Shift de matin et de soirée
  • https://careers.accor.com/global/en/job/fr-receptionniste-h-f-x-in-mercure-fribourg-centre-remparts-fribourg-switzerl-jid-88660

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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