Concierge Ambassador

• Welcome and assist guests, ensuring a professional and personalized service experience.
• Provide information about hotel facilities, services, and local attractions.
• Arrange transportation, airport transfers, tours, and other guest activities.
• Assist with restaurant reservations, entertainment bookings, and event arrangements.
• Coordinate guest requests such as luggage assistance, room amenities, and special arrangements.
• Manage guest messages, parcels, and deliveries efficiently.
• Maintain guest preference records to enhance personalized service.
• Ensure the concierge desk and lobby area remain organized and presentable.
• Collaborate with hotel departments to ensure smooth service delivery.
• Handle guest inquiries, feedback, and concerns professionally.

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or Tourism.
• 1–3 years of experience in Front Office, Concierge, Guest Relations, or Customer Service within the hospitality industry.
• Strong communication and interpersonal skills.
• Good knowledge of local attractions, restaurants, and travel services.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with hotel systems (PMS).
• Professional appearance and strong customer service attitude.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.