Front Office

We’re looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you’ll be the welcoming face of our organization, delivering exceptional service while managing the dynamic operations of our front desk. You’ll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

**Guest Service & Relationship Management**

• Greet guests with genuine warmth and professionalism, creating a positive first impression
• Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction
• Resolve complaints swiftly and effectively, escalating complex issues to management when necessary
• Maintain detailed records of guest interactions and preferences to personalize future visits

**Front Office Operations**

• Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail
• Manage multiple tasks simultaneously while maintaining service quality and organizational standards
• Process payments and handle cash transactions with precision and integrity
• Maintain comprehensive front office records, shift reports, and documentation of hotel functions
• Uphold all service standards and procedures in accordance with our organization’s guidelines

**Team Collaboration & Support**

• Work collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences
• Support team members in delivering consistent, high-quality service
• https://careers.accor.com/global/en/job/guest-service-associate-front-office-in-novotel-visakhapatnam-varun-beach-visakhapatnam-in-jid-88892