Front Desk Agent

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.

• Warmly greet and welcome guests upon arrival, providing a positive first impression
• Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately
• Handle guest enquiries and requests promptly and professionally, anticipating needs when possible
• Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions
• Process payments and manage cash transactions with precision
• Collaborate with other departments to ensure seamless guest experiences
• Assist with administrative tasks, including data entry and correspondence management
• Address and resolve guest complaints effectively, escalating to management when necessary
• Maintain the highest standards of personal presentation and hygiene
• Uphold the hotel’s policies and procedures, ensuring guest privacy and confidentiality
• https://careers.accor.com/global/en/job/front-desk-agent-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60879