Overnight Security Supervisor

Summary/Objective

Reporting to the Director of Security, responsibilities and essential job functions of the Overnight Security Supervisor include but are not limited to the following:

Responsibilities

· Consistently offer professional, friendly and engaging service

· Responsible to handle the security staff.

· Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises

· Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance

· Work with other hotel department leaders to ensure effective incident management

· Educate and guide Security Officers and other Hotel colleagues towards effective crisis mitigation methods and outcomes

· Be the responsible crisis management person in absence of the Director or Assistant Director of Security

· Ensure that any violations to law or hotel policy is investigated and reported

· Respond to all emergency situations and provide First Aid and C.P.R. as required

· Correct and report any fire hazards or health and safety hazards

· Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations

· Maintain effective management of the Security department and its policies throughout their duties

· Conduct regular floor patrols, cash counts and crowd control

· Conduct departmental key control audits and maintain key control records

· Maintain computer records of all actions in a Daily Activity Report

· Assist guests regarding hotel facilities in an informative and helpful way

· Follow department policies, procedures and service standards

· Follow all safety policies

· Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Computer literate in Microsoft Window applications required

· Ambiance and Tracktik knowledge preferred

· University/College degree in a related discipline preferred

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times