Housekeeping Supervisor

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.

• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.

• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

• Issues assignments to staff.

• Issues supplies/goods to staff at beginning of shift.

• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.

• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.

• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.

• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.

• Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
• https://careers.accor.com/global/en/job/housekeeping-supervisor-in-21c-museum-hotel-durham-durham-united-states-jid-89598