Guest Service Agent

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7^th Conrad Hotel in the U.S. and the 1^st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres’ award-winning restaurant group, JoseAndresFoodGroup.

Want to get an inside look? Take a virtual tour.

In this role as a Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (1) year of hotel guest services experience required. A minimum of (2) years of prior guest facing role experience preferred. Prior hospitality experience and or Luxury hospitality experience is preferred. Hilton OnQ experience is preferred. A high school diploma or equivalent is required. Four-year college degree preferred with emphasis on foreign languages.  The ideal candidate must possess considerable skills in the use of a calculator to prepare moderately complex mathematical calculation without error. Ability to effectively deal with internal and externals customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complexhttps://jobs.hilton.com/apac/en/job/HOT0CFNT/Guest-Service-Agent-Conrad-Los-Angeles