Leads all laundry, linen, and uniform operations to ensure efficiency, quality, safety, and compliance with brand standards. Oversees daily operations, financial controls, and people management to support Rooms Division objectives and guest satisfaction.
Core Work Activities
Managing Department Operations
- Manages day to day laundry operations, ensuring quality, productivity, and adherence to brand standards.
- Supervises daily shift operations and ensures compliance with all policies, procedures, and safety requirements.
- Operates department equipment as required; reports malfunctions and implements contingency plans.
- Coordinates with Engineering on preventive maintenance and equipment repairs.
- Evaluates and implements new processes, techniques, and equipment to improve efficiency and quality.
Managing Department Financials
- Understands and monitors departmental budgets, payroll, and operating statements.
- Controls departmental expenses to meet or exceed budgeted targets.
- Orders and manages cleaning chemicals, uniforms, linen, equipment, and tools within approved budgets.
- Understands the impact of laundry operations on overall hotel financial performance.
Leading Teams
- Leads, supervises, and motivates associates to achieve productivity and quality standards.
- Ensures staffing levels and schedules align with operational needs and financial objectives.
- Communicates departmental goals clearly and consistently.
- Builds teamwork, trust, and accountability through effective leadership and communication.
Delivering Guest and Service Excellence
- Ensures laundry services consistently support guest satisfaction and Rooms operations.
- Sets a positive example for service standards and professionalism.
- Coaches associates on quality, service expectations, and operational standards
Managing Human Resources Activities
https://careers.marriott.com/manager-of-laundry-operations-the-westin-dragonara-resort/job/926CD0455830B83B32B53720B6026537
