Reservations Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

• Oversee daily operations of the in-house Reservations department (team of up to 19, including three coordinators).
• Collaborate with Sales, Revenue, Marketing, PR, and Operations to develop and implement rates, packages, and reservation processes.
• Serve as the primary resource for Tour, Group, and Leisure reservations, supporting agents with bookings, billing, and high-demand periods.
• Manage group reservations processes, including contract audits, inventory accuracy, rate setup, and presenting group data at pre-cons and RevMax meetings.
• Lead team development by creating training materials, updating SOPs, managing incentives, addressing guest concerns, and supporting departmental initiatives.

Your Skills & Qualifications:

• Previous Room Reservations, hotel operations or sales experience is an asset
• 18 months+ commitment to role
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• https://careers.accor.com/global/en/job/reservations-supervisor-in-fairmont-banff-springs-banff-canada-jid-89882