Additional Information: This hotel is owned and operated by an independent franchisee, Capital Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Operations
Cascade Hotel Country Club Plaza | Kansas City, MO
Full-Time | Executive Leadership
Cascade Hotel, a full-service, 177-room Marriott-franchised hotel located in the heart of Kansas City’s Country Club Plaza, is seeking an experienced, strategic, and service-driven Director of Operations to oversee and elevate daily hotel operations.
This executive leader will play a critical role in ensuring operational excellence across the hotel while delivering exceptional guest experiences, strong financial performance, and a culture rooted in accountability, service, and team development. The Director of Operations will provide direct oversight of key operational departments and partner closely with the General Manager and leadership team to drive performance, uphold Marriott brand standards, and support the overall success of the hotel.
The ideal candidate brings strong full-service hotel experience, a hands-on leadership style, a passion for people’s development, and a proven ability to lead in a fast-paced hospitality environment.
Operational Leadership
• Provide day-to-day leadership and oversight of hotel operations, ensuring seamless execution across all operational departments
• Drive service excellence and operational consistency in alignment with hotel standards and Marriott brand expectations
• Partner with department leaders to establish priorities, solve operational challenges, and maintain high levels of guest satisfaction
• Ensure the hotel operates efficiently, professionally, and in a manner that reflects the standards of a full-service Marriott-franchised property
• Maintain a strong presence throughout the hotel, leading by example and serving as a visible and engaged operational leader
Guest Experience
• Champion an elevated guest experience by ensuring exceptional service delivery across all guest touchpoints
• Monitor guest feedback, online reviews, service recovery trends, and operational opportunities to continuously improve performance
• Partner with department leaders to implement corrective action and service enhancements where needed
• Promote a culture of urgency, hospitality, responsiveness, and attention to detail
Financial Performance
• Support the achievement of revenue, labor,
https://careers.marriott.com/director-of-operations/job/F6DF700E047F87691A3F147470F18697
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
Additional Information: This hotel is owned and operated by an independent franchisee, Briad Group (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of […]
