Night Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited.  The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

As Night Manager at a Luxury Collection Hotel, you will lead all overnight operations, ensuring a seamless and refined guest experience in line with the brand’s exceptional standards. You will oversee the safety and security of the property, manage guest relations during late hours with professionalism and discretion, supervise the night team, and ensure the accuracy of all financial and administrative processes.
As the senior leader on duty, you will act as the hotel’s key decision-maker throughout the night, proactively resolving issues and anticipating guest needs. You will also play a critical role in guaranteeing a smooth handover to the daytime teams, preserving operational continuity and upholding the hotel’s reputation for excellence at every touchpoint.

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KEY RESPONSIBILITIES

Guest Experience & Front Office Management

•Deliver a highly personalized and memorable guest experience, anticipating needs and exceeding expectations at every interaction.
•Ensure smooth and efficient late check-ins, early check-outs, and VIP arrivals/departures with meticulous attention to detail.
•Handle guest feedback, complaints, and special requests with professionalism, empathy, and prompt resolution.
•Maintain in-depth knowledge of hotel services, amenities, and local experiences to provide tailored recommendations.
•Oversee Front Office, Concierge, and Butler services during the night shift, ensuring alignment with ultra-luxury service standards.

Night Audit & Financial Oversight

•Execute the night audit process, ensuring accurate reconciliation of daily revenues across all hotel outlets.
•Review, verify, and adjust financial transactions in compliance with internal controls and brand standards. https://careers.marriott.com/night-manager/job/22BD679B86DB7D337C82A53F5AAF4479