Front Desk Agent

The Front Desk Agent is responsible for creating a warm, welcoming, and seamless arrival and departure experience for guests. As the first point of contact, this role sets the tone for the guest experience by delivering exceptional service, anticipating guest needs, and representing the InterContinental brand with professionalism and genuine hospitality.

Key Responsibilities

• Welcome guests warmly and provide personalized, professional service throughout their stay.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, room assignments, payments, and guest account transactions.
• Respond promptly to guest inquiries, requests, and concerns, ensuring a positive resolution.
• Provide accurate information regarding hotel amenities, services, dining options, and local attractions.
• Maintain awareness of VIP arrivals, special requests, and guest preferences.
• Communicate effectively with Housekeeping, Engineering, Bell Services, and other departments to support seamless hotel operations.
• Handle guest complaints professionally, using sound judgment and problem-solving skills.
• Maintain accurate guest records and follow hotel procedures for cash handling, privacy, and security.
• Promote IHG One Rewards enrollment and educate guests on membership benefits.
• Uphold IHG brand standards, service expectations, and the hotel’s commitment to exceptional hospitality.
• Perform additional duties as assigned by Front Office leadership.

  Qualifications

https://careers.ihg.com/en/job-details/?jobref=Front+Desk+Agent+-+Full+Time%7cUS%7c170282#179218