With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. Ensuring all operations align with Forbes Travel Guide and Waldorf Astoria Kuala Lumpur.
Key Responsibilities / Main Duties
Oversee the overall Front Office operations to ensure consistently high service standards and smooth daily performance
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Act as the primary escalation point, resolving guest and operational issues promptly, effectively, and professionally
Ensure all Duty Managers adhere to company policies, procedures, service standards, and brand expectations
Serve as the main contact for regular, VIP, and suite guests, ensuring personalized service and guest satisfaction
Inspect VIP rooms prior to arrival, welcome VIP guests on behalf of Management, and ensure appropriate departure courtesies are extended
Maintain strong awareness of in-house VIP guests and actively obtain feedback for Management attention
Maximize room occupancy and revenue through effective rate control, availability management, and upselling techniques
Ensure proper handling of foreign currency, credit card transactions, and cash in compliance with hotel credit policies
Complete Night Audit responsibilities and ensure accurate financial and operational reporting
Prepare and communicate clear and detailed shift handovers to the morning team and Duty Manager
Monitor hotel availability and make informed decisions on walk-ins or overbookings in the absence of senior management
Maintain visibility in the lobby at all times to address guest needs, operational issues, and immediate decisions
Conduct regular property inspections, including health, safety, and security checks, ensuring compliance at all times
Ensure adherence to all security and emergency procedures and take appropriate action when required
Actively monitor guest feedback, ratings, and trends to identify opportunities for service improvement
Lead the resolution of guest complaints and service recovery situations, ensuring timely and satisfactory outcomes
Ensure full compliance with Waldorf Astoria Kuala Lumpur and Forbes Travel Guide standards through regular audits and checks
Monitor team member conduct and performance, escalating issues to relevant department heads for follow-up action
Support other departments as needed to ensure smooth hotel operations
Approve rebates and paid-outs with valid justification and supporting documentation in accordance with policies
Guest and Team Member Experience
https://jobs.hilton.com/apac/en/job/HOT0CHUO/Night-Manager-Pre-Opening-Waldorf-Astoria-Kuala-Lumpur
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
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