POSITION SUMMARY
This position is responsible for: Supporting the Front Office and Housekeeping teams to provide a seamless guest experience. Assigning rooms according to guest requests and preferences whenever possible; Pre-registering designated guests and preparing key packets. Organizing and coordinating check-in and pre-registration procedures for arriving groups. Reviewing/Tracking/Accommodating requests for room/check-out changes when possible and communicating status to the appropriate staff. Confirming reservations and cancellations. Reviewing out-of-order rooms daily. Ensuring rates match market codes and document exceptions. Verifying and adjusting billing for guests. Filing guest paperwork or documentation. Setting up and processing all guest check-ins and check-outs. Blocking rooms. Running daily reports. Following up with guests to ensure their requests or problems have been met to their satisfaction. Receiving, recording and relaying messages accurately, completely and legibly.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 – 2 years experience in luxury room operations.
Supervisory Experience: No supervisory experience.
License or Certification: None
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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