Manager, Operations Finance

become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Operations Finance

The Manager, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing.

Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally.

The Manager, Operations Finance will support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Manager will ensure successful deployment of new properties and new BPO programs.

The Manager, Operations Finance will support the implementation of policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders.

Strong organization, project management, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple workstreams across a range of properties.

What You’ll Be Doing:

Process Efficiency & Governance

• Utilize ESOAR approach; eliminate, standardize, optimize, automate, robotize.
• Maximize the use of standardized tools and templates by the properties.
• Ensure contracted Statements of Work are being delivered.
• Monitor and improve KPI’s within the Service Level Agreements.
• Minimize Capgemini errors reported by the properties.
• Maximize efficiency of onsite processes.
• Support the implementation of the onsite target operating model.
• Assist in establishing/enforcing policies, rules, internal controls and safeguards.
• Proactively engage in identifying opportunities for continuous improvement.
• Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.
• Provide hotel users with support for standard tools, templates and processes.

Regional Oversight

• Demonstrate effective project management skills to onboard properties in Latin America and the Caribbean to shared services.
• Provide leadership to property teams and business process outsourcing partner with day-to-day oversight.
• Demonstrate proficiency as a lead / power-user of company financial systems and regional practices.
• Build out and organize thoughtful work plans.
• https://careers.fourseasons.com/us/en/job/REQ10375142/Manager-Operations-Finance