In-Room Dining Cashier

Waldorf Astoria Orlando is looking for a Full-Time In-Room Dining Cashier to join the Food and Beverage Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

The ideal candidate will demonstrate strong communication skills and the ability to multitask in a fast-paced environment. They will bring a positive, customer-focused attitude and a willingness to learn. Prior food and beverage or cashier experience is preferred but not required, and in-room dining experience is a plus.

• Shift Pattern: AM and PM Shifts/ Must have availability to work weekdays, weekends, and holidays. Typical shifts are 6:00 AM – 2:00 PM and 2:00 PM – 10:00 PM.

• Pay Rate: $14.00 per hour, plus tips

What will I be doing?

As an In-Room Dining Cashier, you will be responsible for answering telephones and taking guest food and beverage orders, playing a key role in ensuring that every guest’s in-room dining experience reflects the luxury and excellence we strive for as we work toward achieving Forbes 5-Star recognition. This role requires delivering personalized service with a focus on attention to detail, anticipating guest needs, and ensuring every aspect of the order process is executed flawlessly. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer In-Room Dining telephones with poise and professionalism, responding to guest requests in a timely, friendly, and efficient manner while providing an exceptional in-room dining experience.
• Demonstrate thorough knowledge of the menu, ensuring you provide thoughtful recommendations that would enhance the guest’s dining experience by considering their preferences and needs.
• Make personalized recommendations for food and beverage items, ensuring that each guest’s meal is curated to complement their tastes and preferences, creating an exceptional in-room dining experience.
• Take guest food and beverage orders with accuracy and attentiveness, inputting them promptly into the point-of-sale system, ensuring no detail is overlooked.
• Reconcile checks upon order delivery, ensuring accuracy with check totals, gratuity disbursement, and managing the cash drawer and house bank in strict accordance with established accounting guidelines.

What are we looking for?https://jobs.hilton.com/apac/en/job/HOT0CK3V/In-Room-Dining-Cashier-Full-Time-Waldorf-Astoria-Orlando